How Our Care Concierge Makes the Hard Stuff Easier
How Our Care Concierge Supports You Every Step
From verifying insurance to guiding intake and billing questions, our Care Concierge helps make starting care at New Heights smooth, simple, and stress-free.
How Our Care Concierge Makes the Hard Stuff Easier
Let’s be real—starting mental health care can feel overwhelming. Between insurance questions, paperwork, and figuring out how to log into yet another patient portal, it’s enough to make anyone want to give up before they even begin.
That’s exactly why we have a Care Concierge.
Think of them as your personal guide through all the admin stuff no one likes—but everyone has to deal with. Here’s how they make your life a whole lot easier from the very beginning:
✅ Verifying Your Insurance Before You Even Walk Through the Door
No surprise bills here. We check your insurance benefits ahead of your first appointment so you know exactly what to expect. What’s covered? What’s not? Copay or deductible? We’ll walk you through it—all before your first session.
🧭 Help With the Patient Portal
The portal is where you’ll fill out forms, send messages, view documents… but getting in for the first time? It’s not always smooth. If you hit a tech snag, we’re one phone call or email away. We’ll help you log in, reset your password, or just explain where to find what you need.
And once you're in, you’ll have access to a secure chat messaging feature—where our Care Concierge is available to answer any non-medical questions or concerns. Insurance, forms, appointments, billing—you name it.
✍️ Intake Process? We Got You
Let’s be honest—nobody enjoys filling out paperwork. But those health questionnaires and consent forms? They’re important. We’ll walk you through what’s required, answer your questions, and make sure you’re not stuck staring at a screen wondering what half the legal language means.
📁 Requesting Medical Records
Need records from another doctor or therapist? We’ll help you figure out what to ask for and who to contact, and even send requests on your behalf if needed. You shouldn’t have to chase down documents while you’re trying to take care of your mental health.
🧾 Billing & Scheduling Help
Whether you’re wondering about a bill, need to reschedule an appointment, or just want to confirm your next session—we’re here. Clear communication and quick answers are part of how we do things. No runaround. No phone tag.
Bottom line: At New Heights, we don’t want paperwork or portals to be what gets in the way of getting help. Our Care Concierge is here to make things easier, clearer, and a little more human.